Month: April 2013

Fresh Links Sundae – April 7, 2013 Edition Links Sundae encapsulates information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find them at least thought-provoking or something of value.

Referencing to a recent survey, Stephen Mann discusses some key data on software asset management (SAM) tools and outlines several tactics for addressing SAM initiative challenges. Software Asset Management in 2013: State Of SAM Survey Results (Forrester Blogs)

Because not every responsibility can be assigned to just one single manager, governance within an organization is needed to tackle complex decisions that span across departmental boundaries. Bob Lewis explains what in IT needs governance and the two critical success factors for governance. IT’s next two critical success factors are about governance (IS Survivor Publishing)

Following up on a previous article [] on service improvement, Rob England outlines six premises for performing improvement as part of business-as-usual (BAU) and how they can help organizations on just about any service improvement initiatives. BAU improvements (The ITSM Review)

With the fast changing employee needs and technologies, having one monolithic application to address many diverse needs may not always be feasible. Andrew Horne suggests three potential approaches for addressing the application usability challenges. Three Tips to Solve IT’s Usability Problem (CEB’s IT Blog)

In an four-part series, Torsten Volk talks about the basics (Part 1) of Software Defined Data Center (SDDC), its core components (Part 2), challenges and controversies (Part 3), as well as the current state of technologies in making SDDC a reality. The Software Defined Datacenter: Part 4 of 4 – Where We Are Today (EMA Blog Community)

Business processes are everywhere, and most organization’s processes are largely unmapped. Laura Brandenburg outlines five processes that are always worth documenting. 5 Processes Worth Mapping (Bridging the Gap)

Although new technology can sometimes minimize or eliminate the mundane or the repetitive tasks that don’t add value, Anna Farmery believes that we should not fear and instead should focus on fulfilling the human element of our business role even more. Dealing with Fear of Unemployment From New Technology (The Engaging Brand)

While everyone has their own definition of success, real success is rarely possible without building great relationships. Jeff Haden lists nine actionable approaches for building mutually beneficial relationships with others. 9 Habits of People Who Build Extraordinary Relationships (

Although many dislike meetings, they are still an important aspect of an organization’s operations and decision-making process. Seth Godin provides suggestions on minimizing some unproductive meeting behaviors. A field guide to the Meeting Troll (Seth’s Blog)

Reflecting from the working sessions with a number of accomplished leaders and professionals, Marshall Goldsmith explains why now is a great time to plan the rest of your life and how you can bring more contribution, more meaning and more happiness into it. Creating a Great Rest of Your Life (Marshall Goldsmith Personal Blog)