Month: November 2013

Fresh Links Sundae – November 24, 2013 Edition

dreamstime_xs_15941993 (240x181)Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

Enterprise IT organizations face many challenges in providing the required technology services while maintaining sound budgets and exercising the necessary governance. Stephen Mann suggests that  integration of ITGRC and ITSM practices can help. A six-step, integrated approach to ITGRC and ITSM (ISACA Now)

Rob Ford believes that mature Capacity Management can be difficult to achieve but can provide enormous value to an organization. In a three-part series, he suggests an approach for implementing mature Capacity Management. Connect with the business and achieve mature Capacity Management [part 1] Connect with the business and achieve mature Capacity Management [part 2] Connect with the business and achieve mature Capacity Management [part 3] (ITSM Portal)

Proper change control in IT requires us properly evaluate the critical level of a change request. Ryan Ogilvie explains why it is necessary to have a clear understanding on what constitutes an “Emergency” vs. an “Urgent change” in order to ensure that changes are being prioritized correctly. Change Management and the “Gencies” (Service Management Journey)

For many IT organizations, the importance of technologies requires them to keep the critical IT services flowing without disruption. With the fast-pace of technology changes, Robert Stroud explains why it may no longer be enough to just keep the lights on. Are You Keeping the Lights on or Driving Change? (Service Management)

Today’s IT profession is remarkably different from what it was years ago. Scott Robinson explains why the modern IT professionals need to be more proficient, more creative, and more forward-thinking than ever. Geek mystique isn’t what it used to be (TechRepublic)

The term of “Internet of Things” describes a growing trend of everyday objects and devices sending and receiving data over the Internet. Andy White discusses how these super-connected devices can affect how we use the data we can collect and what this means for IT service and support. The Internet of Things, Big Data and ITSM (The ITSM Review)

The system can be viewed as a big data implementation, with data being collected on a population across the entire country and integrated with many other federal/state systems. Robert Plant suggests that there are four lessons we can learn from this vital technology project. Lessons for Big Data From President Obama’s Healthcare Implementation (Big Data Republic)

After attending the 2013 Building Business Capability Conference, Laura Brandenburg discusses her experience and the takeaways she learned from the conference. Next Generation Business Analysts – The Opportunities In Store For You (Insights from BBC 2013) (Bridging the Gap)

After coming back from a recent sabbatical, Karen Armon discusses her experience and her new outlook as a result of her recent absence. The Purpose of A Sabbatical (Market One Executive)

Many of us have been taught to set goals and to strive for achieving those goals. In his new book, How to Fail at Almost Everything and Still Win Big, Scott Adams talk about using systems instead of goals. He further expands on the idea and explains why having a consistent system can be more helpful. Goals vs. Systems (Scott Adams Blog)

藝術作品對與普通平泛 (Chinese Translation from Manager Tools’ article “Art vs Vanilla”)

dreamstime_xs_8699627 (240x160)Note: The following passage is a Chinese translation of the article “Art vs Vanilla” from Manager Tools’ newsletter. You can find the entire newsletter at this link. The author of the article is Ms. Dani Martin, and Manager Tools has been very generous in granting me the permission to translate and to publish the article on my blog. My only intention is to share actionable managerial thinking and tips with a broader, like-minded audience. Please feel free to comment or to suggest ways to improve my translation for future articles. Thank you.

我最近讀了由史蒂文·普萊斯菲爾德所寫的 “The War of Art”。去意譯作者所說的,你的 “藝術作品” 是由你自己所創做出來的。即使有沒有人會欣賞它的價值,你還會去創做它。那是因為你有你自己的理由,不是為了好評,不是為了錢財,更不是為了討好任何人。你之所以會這樣做,是因為你需要把這樣東西從你心裡面承現給外界。有些人還會批評你和你的作品,因為並不是每個人都會喜歡你所做的。

我個人的作品是組織我們 (Manager Tools) 的會議。有些時候,我的表現會格外的好,但我還是有很多可以學習或需要提高的機會。雖然它是我拿手的作品,那並不​​意味著我每次都會做的十全十美。也不是每個人都會完全喜歡我們會議所提供的內容。就像馬克經常提醒我,“我們所做的並不是平平泛泛之事”。我們從不給平淡無奇的指導。我們的風格對某些人看來也許是有鋒利性。只要這世上還需要有經理人才,我們將繼續做我們現在做的事情。我們只想為你每一位提供給你我們最好的作品,而不只是滿足多數人即可。因為這是我們的 “藝術”。

你的作品是什麼呢?你有什麼 “藝術” 需要從心裡面承現給外界?什麼事會讓你忽略批評而堅持不渝的做?如果是在管理方面,我們希望能幫助你更上一層樓。讓我們一起創建一些驚人的 “藝術作品”!

Fresh Links Sundae – November 17, 2013 Edition Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

When tackling a very large initiative, most of us will attempt to divide up the effort into multiple smaller projects to reduce complexity. When large projects get divided into chunks, it’s possible to lose coherence. Bob Lewis suggests ways to keep the projects coherent and focused. When organizing large programs, don’t be incoherent (IS Survivor Publishing)

Deploying and managing IT in the developing countries can be decidedly different from managing technologies in the western world. Bright Simons describes his experience deploying enterprise IT in Africa and the lessons that IT organizations should consider. What’s Different About Enterprise IT in Africa (Harvard Business Review)

Many IT organizations work hard to improve their working relationships with the business. Peter Lijnse outlines four Business Relationship Management activities that IT can leverage to improve its effectiveness when working with business. The Business and IT Love Requires Lubrication (The ITSM Review)

When organizations execute major IT initiatives, conflict or duplication of effort can arise if the PMO and the IT service management team are not in sync. David Cole recommends ways for both organizational functions to work together. A Loving Co-Existence: When ITSM Overlaps With the PMO (Plexent Blog)

IT is one field where the gender gap issue is often discussed. Aprill Allen suggests ways where we can work together to address the imbalance. Redressing the balance: women in IT(Service Management) (Knowledge Bird)

Many experts have opinions and suggestions for supervising, managing, and leading female employees. Jeff Haden would suggest that the first thing a leader should do is to look past the gender differences and focus on the individual employees. Groundbreaking New Way to Lead Female Employees (

Leaders in large companies face a number of side-effects that can come up as a result of the complex structure. Julian Birkinshaw explains what forces are shaping these complex organizations and recommends approaches leaders can take to keep their organizations on track. Managing Complexity Is the Epic Battle Between Emergence and Entropy (Harvard Business Review)

When individuals become exceedingly rigid with their thinking or positions, it can create communication obstacles for the organization. Len Lagestee offers his suggestions on how to overcome the obstacle. Defending Your Position (Illustrated Agile)

When an organization leverages the Agile framework, the product owner plays a crucial role in the successful execution of the development effort. Peter Saddington provides a list answers to the commonly asked questions about the product owner role. FAQ on Most Common Product Owner Questions for Management (Agile ScoutAgile Scout)

Anna Farmery believes happiness and meaning do matter and are crucial to success in life and in business. She offers her tips on creating more of both. An Ocean Rower’s Top Tips for Happiness and Meaning (The Engaging Brand)

Fresh Links Sundae – November 10, 2013 Edition Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

The interactions between customers and brands used to be relatively simple, but today many customers move through multiple channels when interacting with the same company. To put data analytics to work in improving the customer experience, Harald Fanderl, Dorian Stone, Alfonso Pulido recommends three things for companies to consider. Don’t Let Data Paralysis Stand Between You and Your Customers (Harvard Business Review)

Bob Lewis explains why the on-going problems are nothing new to large-scale IT projects, and the integration and project sponsorship mistakes are entirely preventable. The scandal that wasn’t, but is (IS Survivor Publishing)

Although few organizations have projects as large as, CEB has found that most organizations regularly run into troubled projects on a more modest scale. Andrew Horne recommends three approaches IT leaders can use to spot troubled projects earlier. How to Spot a Troubled Project (CEB’s IT Blog)

With many organizations assigning people with both project and service request work in a shared services model, ensuring that the resources are optimally allocated for value can be difficult.  Charles Betz suggests having a robust demand management mechanism is crucial to make things work. Is the shared services model dead? (lean4it)

Drawing from personal experience, Julie Montgomery shares her thoughts on customer service and how organization can leverage it to help promote its brand. [Rant] What is Customer “Delightion” And Why IT Should Give a Crap (Plexent Blog)

With the growing adoption of cloud services, some believe that software asset management (SAM) is becoming less relevant. Martin Thompson explains why the core SAM principles remain the same for cloud and why SAM is more crucial than ever. Navigating the cloud: Why SAM is more important than ever (The ITAM Review)

While many organizations believe they need to have always-on-with-no-downtime IT environment, few truly understand what it takes to achieve such high availability. Ryan Ogilvie suggests questions to ask in order to optimize availability while keeping the cost in check. Determining the Value of Bulletproof Availability (Service Management Journey)

While many organizations are becoming familiar with the Enterprise Architecture concepts, relatively few realize the significant value proposition provided by architecture assessments. Stephen Lahanas suggests the skillsets and activities needed for doing such assessment. The Value of Architecture Assessments (Technovation Talks)

From a recent study, Marshall Goldsmith was able to draw the conclusion that today’s ideal leader is a person who builds internal and external partnerships. He explains how successful leaders can do to take on this leadership requirement. Building Partnerships (Marshall Goldsmith Personal Blog)

The business case for using stakeholder management in a business or project can be difficult to justify for many organizations. Still, Lynda Bourne believes there is an excellent business case to be made and articulates the reasons why investing in effective stakeholder analytics is likely to deliver a valuable return on investment. The value of stakeholder management (Mosaicproject’s Blog)

Something else you might be interested in…

Microsoft has made a free Windows Server 2012 R2 e-book by Mitch Tulloch available for download. Free ebook: Introducing Windows Server 2012 R2 Technical Overview (MSDN Blogs)

Fresh Links Sundae – November 3, 2013 Edition Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

With all the excitement surrounding big data and advanced analytics, many organizations are naming Chief Data Officers (CDO) to manage their data needs. Thomas Redman describes the challenges and the opportunities that can come with this transformative role. Are You Ready for a Chief Data Officer? (Harvard Business Review)

The biggest story in IT this year likely is the issues surrounding the rollout of By leveraging her experience in managing large-scale IT projects, Mary Shacklettin outlines the lessons which all IT professionals can learn from the website. web site launch leaves lessons for health of your IT career (TechRepublic)

Many people think gaming is just a nice way to make training more fun and engaging. Paul Wilkinson advocates that gaming can do a lot more as part of a learning process. A game is just nice to have right? – Wrong! (The ITSM Review)

Some people believe that managing the work is as important as doing the work, if not more. Bob Lewis suggests that it’s the other way around because, if you don’t deliver the goods, nobody will care about your brilliant insights. The work or managing the work: Which matters more? (IS Survivor Publishing)

Mobility is rapidly becoming the primary consumer interaction point with the organization and its business processes. Robert Stroud recommends all IT shops leverage mobility as a key interaction point with their constituents. A Fall, An iPhone, Mobility And Knowing What Good Is! (CA Service Management)

While the political punditry around the healthcare website is laughable, the layers of technology and components required to make the website work is no joking matter. Mitch Joel believes that this prominent website can also offer an excellent opportunity to educate the mass population on the complexity of the technology we work with daily. When Important Websites Crash (Six Pixels of Separation)

For a number of women (or men), delivering superior results and advancing within the corporate structure are often at odd with achieving work-life balance. After talking with the founder of Pixo, a technology consulting firm, Susan Cramm believes it’s still possible to run a competitive company that nurtures work-life balance. Exceed Customer Expectations—and Get Home for Family Dinner (strategy+business)

On any project, changes are expected and should be handled proficiently so significant issues can be avoided. Laura Brandenburg discusses how to manage change requests so that an informed decision can be made about how the changes can be incorporated into a project with as little disruption as possible. How to Manage Change Requests (Bridging the Gap)

Giving effective feedback to team members is quite possibly the most crucial part of any leader’s job. Heidi Grant Halvorson recommends a few simple rules that leaders can use to do a better job giving feedback. The Key to Giving Great Feedback: Focus on the Process, Not the Person (Dr. Heidi Grant Halvorson)

While the global culture has immense potential benefits, it can also lead to an effect of “cultural extinction” where people around the world are much more likely to look alike, act alike, and sound alike. Marshall Goldsmith believes that, in order to create a positive global community, we need to meet three key challenges. Celebrating Diversity (Marshall Goldsmith Personal Blog)