Fresh Links Sundae – April 27, 2014 Edition Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

Many IT organizations are transforming themselves to be a service provider to the enterprise, and there are quite a few different ways for the service provider model to work. Bob Lewis outlines the potential business models in case you’re serious about pursuing the plan of running IT like a business. More business models for ITaaS  Yet more ITaaS business models (IS Survivor Publishing)

When making your data analysis case persuasive, assembling and interpreting data alone is fine but probably not sufficient. Scott Anthony believes you need to take a step further by generating your own data and experiment with them. Why You Have to Generate Your Own Data (Harvard Business Review)

Data Architecture and Data Governance, when done effectively, can support each other in a variety of ways. Kelle O’Neal explains how DA and DG help by increasing operational efficiency, decreasing costs and mitigating risk. What Is the Relationship between Data Architecture and Data Governance? (Blog: Kelle O’Neal – BeyeNETWORK)

Creating a continuous improvement mindset is about creating the conditions for all IT stakeholders to improve their work, processes and services. Dave van Herpen gives an example of how explains how agile and lean elements can work with ITSM and help the IT function deliver great services. Agile CSI: continual service improvement done right (ITSM Review)

To effectively influence the IT employee mindsets, leaders must send messages that powerfully communicate IT’s objectives and priorities. Andrew Horne suggests how IT leader can decide what metrics to pick and to emphasize. When Designing an IT Scorecard, Don’t Forget the Message Behind the Metric (CIO Leadership Council)

Processes underpin organizational capability, which in turn support the strategy execution. Pearl Zhu outlines the criteria to consider when mapping and evaluating processes to support business capability. How to Evaluate Processes (Future of CIO)

Robert Stroud believes that the transition of the IT Service Management department to a Service Broker model has only just begun. He explains the rationale behind the movement of IT organizations to embracing the IT Service Broker model. From Service Manager to Service Broker (CA Service Management)

When starting out on a career, it’s important to build credibility with new people, learn about your organization, and make a solid contribution. Through a four-part series, Laura Brandenburg gives a detailed run-down of what a new Business Analyst can do to be effective on the job from day one. Starting a New Business Analyst Job (Part 1): What To Expect on Your First Day  Starting a New Business Analyst Job (Part 2): How to Prepare for Your First Day  Starting a New Business Analyst Job (Part 3): How to Make the Most of Your First Week  Starting a New Business Analyst Job (Part 4): Your First 60 Days (Bridging the Gap)

Why is asking so important for leaders in today’s Information Age with the knowledge workers? Marshall Goldsmith explains why leaders need to do more asking, listening and learning from everyone around us. Why Don’t We Ask? (Marshall Goldsmith Personal Blog)