Tag: Bret Simmons

Fresh Links Sundae – April 15, 2012 Edition

Fresh Links Sundae encapsulates some pieces of information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work I admire, and I hope you will find something of value.

5 Ways to Fix Your High Value Jerks Susan Cramm suggested strategies to deal with “talent jerks” who deliver results yet intimidate their colleagues and reports in the organization. (Valuedance)

Moving IT into the unknown with boldness, courage and strength to drive business value Robert Stroud discussed the importance of transforming IT from followers of the business to equal partners sharing in the common goals of the organization’s mission. (CA on Service Management)

Man Alive, It’s COBIT 5: How Are You Governing And Managing Enterprise IT? With the release of COBIT 5, Stephen Mann outlined his initial thoughts on the new framework from ISACA. (Forrester Blogs)

A Change Management Strategy for Clouds in Azure Skies Jeff Wayman discussed five Change Management strategies that can promote success to your cloud operations. (ITSM Lens)

Meet your iceberg. Now in 3D Roman Jouravlev explained why selling IT processes to business customers is, in most cases, pointless and doomed from the start. (ITSM Portal)

Leadership Encourages Hope Bret Simmons discussed what leaders can do to give the followers hope, in his word, the belief that one knows how to perform and is willing to direct and sustain consistent effort to accomplish goals that matter. (Positive Organizational Behavior)

10 Predictions from Experts on Big Data will Impact Business in 2012 10 Big Data predictions from experts at Forrester, Gartner, Ovum, O’Reilly, and more discussed how the Big Data realm will develop and impact business. (Evolven Blog)

Too much information Barclay Rae talked about the ‘inconvenient truth,’ where the conventional IT reporting is for the most part of little business or IT management value. (BarclayRae Website)

Reducing Negativity in the Workplace Marshall Goldsmith discussed a simple, yet effective strategy to reduce “whining time.” (Marshall Goldsmith)

The Great Collision Umair Haque talked about a Great Collision in which the future we want is at odds with the present we choose, and what to do about it. (Harvard Business Review)

Fresh Links Sundae – April 1, 2012 Edition

Service Desk 2.0: Aale Roos described in detail his vision of a future service desk. (Pohjoisviitta Oy)

IT for free? Where do I get IT?: Robert Stroud talked about why IT and business do not seem to align, and the misalignment has created trust issues. (CA on Service Management)

IT Skills Trends and Opportunities from the Experts: Evolven compiled a list of IT skills and trends discussions from various sources. (Evolven Blog)

5 Missing Functions That Could Kill Your Help Desk: Jeff Wayman discussed five things that can seriously impede a service desk’s capability and performance. (ITSM Lens)

Asking the Right Questions Can Have a Dramatic Impact on Your Life: Don Tennant discussed how asking the right questions can be just as important as knowing how to answer questions when it comes to building relationships and delivering business results. Why Mastering the Art of Asking Questions Is So Essential is a follow-up post. (From Under the Rug)

IT’s stranglehold loosens another notch: Gary Hinson compared today’s cloud and mobile computing trends to the personal computing trends two decades back and tried to draw some parallels and lesson learned. ((ISC)2 Blog)

More on next gen ITM: Charles Betz discussed the characteristics that he sees as essential for the next generation of IT management platform, which incorporates both project and service management capabilities on a common platform with integrated resource management. (Charles Betz)

Defining IT Service Management – Or Is That “Service Management”?: Stephen Mann discussed the definitions of ITSM and why challenges in today’s environment necessitate a far more customer-centric approach to IT service delivery. (Forrester Blogs)

Beware The Self-Righteous Fool: Bret Simmons discussed the question of how or whether should we deal with self-righteous behaviors at work? (Positive Organizational Behavior)

Overthrow Yourself: Umair Haque discussed what is the purpose of enterprise and why he feels the purpose of enterprise is to evoke the highest human potential. (Umair Haque)

Fresh Links Sundae

Fresh Links Sundae encapsulates some pieces of information I have come across during the week. They maybe ITSM related or not entirely. Often they are from the people whose work I admire, and I hope you will find something of value.

Mark Horstman and Mike Auzenne gave guidance on how to obtain the requirements you need when working as an internal support provider. Quite applicable to IT service management in my opinion. Internal Support Roles And Responsibilities – Part 1 (Manager Tools)

Liz Ryan takes a HR situation and discusses why the intangible stuff like “culture” and “talent” more important. I think we struggle at times with the similar situation in IT as well. Managing the intangibles (Liz Ryan)

Frances Frei and Anne Morriss talked about strategies to improve service, and I believe IT in many organizations can do the same. Win on Service in a Tough Economy (HBR Blog Network)

Marshall Goldsmith discussed why knowledge workers’ wealth of knowledge may be worth more to their companies than the paychecks are to them. Show Your Employees You Care (Marshall Goldsmith)

Seth Godin discussed social media made it easier for people to talk about what they are up to and to find out what others are talking about. Spout and Scout [Seth Godin’s Blog]

The good folks at ITSM Lens compiled a list of essential ITIL terms and put some easy to understand definitions to them. Getting Started with ITIL: 35 Terms and Definitions Everyone Must Know (ITSM Lens)

Bret Simmons discussed how simple miscommunication can create a missing business opportunity and the importance of pay attention to small details. The Cycle Of Service Starts At Your Website (Bret L. Simmons)

Tammy Erickson provided insights into the challenges of using collaborative or social software inside business organizations. Why We Use Social Media in Our Personal Lives — But Not for Work (HBR Blog Network)

Aprill Allen provided a list of good tips if you need to get organized and get going with your change management effort in IT. Change Management in 7 Easy Steps (Knowledge Bird)

Credit: Image Courtesy of Wikipedia