Tag: Gianpiero Petriglieri

Fresh Links Sundae – February 10, 2013 Edition

Fresh Links Sundae encapsulates information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find them at least thought-provoking or something of value.

Blindly following the best practices can have unintended consequences. Stephen Mann advocates that metrics must be fully understood by both IT and the business before IT can be effective. “We Do A Great Job In IT, Our Metrics Dashboard Is A Sea Of Green.” Really? (Forrester Blogs)

Using a railroad operation example, Rob England explains the differences between problem management and risk management as well how changes can contribute to improvement. Service Improvement (The ITSM Review)

For an organization, there can be a number of reasons or objectives when implementing ITSM. David Ratcliffe points out that there is always a main reason or a chief objective we should identify and get it right before all others become relevant. What’s The First “Thing” You Have To Get Right In ITSM? (Pink President’s Blog)

Referring to the recent news about the batteries used on Boeing’s 787s, Glenn O’Donnell discusses why we should build our IT service like how Boeing engineers its planes. Use Boeing As A Metaphor For Service Excellence (Forrester Blogs)

With the complexity built into many of today’s IT services, Jon Hall reminds us why it is critical to fully understand your IT services so you can analyze and spot the potential risks. When critical IT suppliers fail, the impact can be severe (Evolving ITSM)

Thinking back to an earlier experience of wanting to become a ski instructor, Gianpiero Petriglieri explains what makes us who we are is often what we do with life’s surprises. Getting Stuck Can Help You Grow (INSEAD Blog)

Using a daily-questions process, Marshall Goldsmith explains how a better understanding of our own values and how we live them on a daily basis can be a powerful way to improve ourselves. Questions That Make a Difference Every Day (Marshall Goldsmith Personal Blog)

Referring to Joseph Callaway’s book, “Clients First: The Two Word Miracle, “ Don Tennant discusses seven reasons from the book why practicing honesty and straight talk can enhance what we do as IT professionals. Let’s Stop Paying Lip-Service to ‘Honesty Is the Best Policy’ (From Under the Rug)

Solid leadership is often amplified by examples and actions. Jeff Haden talks about nice actions that good bosses should practice. 9 Hidden Qualities of Stellar Bosses (Inc.com)

Advocating that listener has nearly as big a responsibility as the speaker, Seth Godin explains why listening better matters and how it can also create a better speaker/listener exchange. How to listen (Seth’s Blog)

Fresh Links Sundae – December 30, 2012 Edition

Reflecting back on a similar blog post from 2012, Stephen Mann outlines what we learned from practicing ITSM in 2012 and what to look forward to in 2013. The Top 10 IT Service Management Challenges For 2013 – But What Did You Achieve In 2012? (Forrester Blogs)

Sometimes having too much of something can create similar problems as not having enough. Bob Lewis suggests that happiness often comes down to knowing what you have and how it compares with others. A holiday card to the IT industry, 2012 (InfoWorld)

As a follow-up to his recent article on problem management, Rob England talks about that root cause analysis is much more than just finding that “one” cause that resulted in the failure of the system. Root Cause – Railways don’t like derailments (The ITSM Review)

Although the financial and productivity analysis for BYOD programs has been mixed, Jon Hall advocates that organization should still consider BYOD programs and have some level of trust of their employees to find the best tools for themselves. Of course there is value in BYOD, and users know where to find it. (Evolving ITSM)

Many organizations use social media technologies to enhance their brands, but not everyone practice social media with the same, high level of skills and awareness. Kirstie Magowan outlines several suggestions on how to mitigate or repair the damages when something goes horribly wrong. A new disaster recovery specialty (Common Sense and Service Management)

Significant time and money are spent recreating and managing documents around and outside most organizations. Patrick Gray believes we already have the tools and can make a better use of them. Tools for mitigating time and money lost to poor document management (TechRepublic)

Finding a job or a career that blends and balances the talent, passion, and market considerations is not easy for most people. Gianpiero Petriglieri explains what questions we should be asking of ourselves and what factors to consider. Finding the Job of Your Life (Harvard Business Review)

Drawing from his past experience as a student, Marshall Goldsmith explains why it is often easy to stay self-centered and to see our problems reflected in others than it is to see them in ourselves. Seeing Ourselves as Others Do (Marshall Goldsmith Personal Blog)

Hiring is easily one of the most critical tasks a manager does for his organization. Jeff Haden outlines six reasons why bad hiring happens and what can be done to mitigate such risks. 6 Reasons Why You Hire the Wrong People (Inc.com)

Because robots have no feelings and can be programmed to be objective and compliant, Scott Adams suggests that robots will likely replace the middle management sooner than with the skilled labor. The Future of Middle Management (Scott Adams Blog)

Fresh Links Sundae – September 30, 2012 Edition

Fresh Links Sundae encapsulates information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find something of value.

Estimating projects accurately and keeping project execution on track can present major challenges for many organizations. Bob Lewis makes several suggestions on how to effectively manage your project portfolio. The ins and outs of IT project portfolio management (Advice Line)

If you are working on putting together a Supplier Management process for your organization, Alicia Choo posted a sample operating procedure document and a few other support documents that may help in your endeavor. My take on ITSM and IT Governance: Supplier Management (Choofca’s Brain Dump)

The word “warranty” can carry different meanings for different organizations when working with the service providers. Benjamin Whitehead talks about the essential elements to consider when defining warranty with service providers. What can be considered ‘warranty’ for a managed IT service? (ITSM Portal)

Considering the critical role intellectual property (IP) plays in an organization’s competitive advantage, Perry Rotella advocates that CIOs should step up and lead the protection of the organization’s IP. What Good is Innovation if It’s Not Protected? (Forbes)

After publishing his weekly career management newsletter for the last 10 years, Nick Corcodilos lists four top Q&As his readers have cited among their favorites from the past editions. 10th Anniversary Special: 4 Top Answers from The Archive (Ask The Headhunter)

Referring to an article on The New York Times, Bob Sutton reflects his viewpoints of how leaders can leverage hierarchy and respect to enhance performance and well-being among the people he leads. Rare Wisdom from Citrix CEO Mark Templeton about Hierarchy and Respect (Work Matters)

Drawing parallels between Texas Hold’em and job searches, Laura Brandenburg provides suggestions on how to stay in the game long enough so you will eventually find a winning hand. Agonizing Over Your Resume? Go All In! (Bridging the Gap)

When it comes to identifying interpersonal challenges in successful people, Marshall Goldsmith explains why the higher you go, the more your problems are behavioral. People Skills (Marshall Goldsmith Personal Blog)

While it is important for organizations to develop, disseminate, and support codes of conduct, Bret Simmons advocates that it is just as wise to design systems that attract, retain, and promote those people who live and work above the code. Above The Code (Positive Organizational Behavior)

When it comes to managing our own careers, Gianpiero Petriglieri, associate professor at INSEAD, explains in this video what we can all learn from artists. The Art of Career Development (Harvard Business Review)