Tag: Nick Corcodilos

Fresh Links Sundae – November 18, 2012 Edition

Fresh Links Sundae encapsulates information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find something of value.

From his article at the recent ITSM 12 conference, Robert Stroud explains why the Service Manager needs to be more versed in the business and less in technology, a transition from a purely operational role to a more business oriented one. Delivering ‘Innovative Business’ – The Next Challenge for Service Managers (Service Management – CA Technologies)

Using a railroads operation example, Rob England discusses what a Problem Management process is and how it differs from Incident Management. Problem Management Defined (The ITSM Review)

When measuring the effectiveness of your knowledge management effort, Simon Morris talks about the use of metrics and how to improve them to yield a more meaningful measurement. Tracking user behaviour with Cohort Analytics (ServiceNow Community)

Referring to the recent NY Times columnist Nate Silver’s work on the presidential election, Bob Lewis talks about why hard evidence and careful analysis really should be the cornerstones of business decision-making. The cloud of intellectual relativism has a Silver lining (IS Survivor Publishing)

Although nature disasters tend to grab our attention as prominent threats to the business, the human risk factors should not be overlooked. Kirstie Magowan outlines the approaches we can take to minimize the human risk factors in order to protect the business from avoidable threats. Take care of your human risk factors first (Common Sense and Service Management)

Although there are many poorly implemented SLAs and some people are calling for its abolishment, Barclay Rae advocates that there are better ways to arrive at a solid SLA that is valuable to ITs customers. SLAs (Barclay Rae)

Attracting great people who can fit well into an organization is a common challenge for many hiring managers. Nick Corcodilos explains why hiring great people should be based on common interests, not common desperation. Yada, Yada, Yada: Desperate hiring (Ask The Headhunter)

Talking with Cal Newport, author of So Good They Can’t Ignore You, Jeff Haden discusses why a popular career management belief might not be practical and require a second thought. Why ‘Do What You Love’ Is Terrible Advice [] (Inc.com)

I just finished the mentoring program with my Ascend USC student mentees, and I am going to miss working with them. To learn more about what else you can do bless the young ones you love, check out what Rachel Martin has suggested. 51 Things You Can Do That Will Bless Your Kids (finding joy)

While you are working hard to bless and empower your young ones, don’t stop there. Check out what Toni Birdsong has suggested you can do in their online worlds. Catch Your Kids Being Awesome Online (InternetSafety.com Blog)

Fresh Links Sundae – September 30, 2012 Edition

Fresh Links Sundae encapsulates information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find something of value.

Estimating projects accurately and keeping project execution on track can present major challenges for many organizations. Bob Lewis makes several suggestions on how to effectively manage your project portfolio. The ins and outs of IT project portfolio management (Advice Line)

If you are working on putting together a Supplier Management process for your organization, Alicia Choo posted a sample operating procedure document and a few other support documents that may help in your endeavor. My take on ITSM and IT Governance: Supplier Management (Choofca’s Brain Dump)

The word “warranty” can carry different meanings for different organizations when working with the service providers. Benjamin Whitehead talks about the essential elements to consider when defining warranty with service providers. What can be considered ‘warranty’ for a managed IT service? (ITSM Portal)

Considering the critical role intellectual property (IP) plays in an organization’s competitive advantage, Perry Rotella advocates that CIOs should step up and lead the protection of the organization’s IP. What Good is Innovation if It’s Not Protected? (Forbes)

After publishing his weekly career management newsletter for the last 10 years, Nick Corcodilos lists four top Q&As his readers have cited among their favorites from the past editions. 10th Anniversary Special: 4 Top Answers from The Archive (Ask The Headhunter)

Referring to an article on The New York Times, Bob Sutton reflects his viewpoints of how leaders can leverage hierarchy and respect to enhance performance and well-being among the people he leads. Rare Wisdom from Citrix CEO Mark Templeton about Hierarchy and Respect (Work Matters)

Drawing parallels between Texas Hold’em and job searches, Laura Brandenburg provides suggestions on how to stay in the game long enough so you will eventually find a winning hand. Agonizing Over Your Resume? Go All In! (Bridging the Gap)

When it comes to identifying interpersonal challenges in successful people, Marshall Goldsmith explains why the higher you go, the more your problems are behavioral. People Skills (Marshall Goldsmith Personal Blog)

While it is important for organizations to develop, disseminate, and support codes of conduct, Bret Simmons advocates that it is just as wise to design systems that attract, retain, and promote those people who live and work above the code. Above The Code (Positive Organizational Behavior)

When it comes to managing our own careers, Gianpiero Petriglieri, associate professor at INSEAD, explains in this video what we can all learn from artists. The Art of Career Development (Harvard Business Review)